Usually we have a spare battery on premises, but due to some administrative changes the property count was overlooked and when the low battery warning was sounded we were without a replacement. Once it was ordered it took several days for the replacement battery to arrive, which left us in a precarious position, but the problem has been solved now and we thank your company for saving the day.
The battery catridge died in my home theater UPS (APC S15) after five years of intermittant use. What finally killed it was running the TV for over four hours when tornados took out our main power and passed around us. When power came back up a week later, it failed the APC unit's self check. APC's customer service bumped me up to higher level customer rep and he ran through the checks for me. He quoted me a price for a new one when it failed again. I placed the order and then received it within three days. The local battery store happily took the old one for recycle.
Our Corp. recently purchesed an APC battery replacement for our main server and it is great. We will continue to do business with APC. Delivery was quick, price was right, we will be return customers for a long time...
My UPS APC Back-Ups (I have five) have been protecting my computer for more than fifteen years now. Even though there are newer models, I don't need any better than I have. I am very pleased to know that APC provides support and batteries even for what I assume are "legacy" UPS. The ease of finding the correct battery and sending the expired battery back to APC had always been a real plus for me as I am disabled and don't drive. In an era when "just buy a new one" seems to be the usual corporate approach, I appreciate APC.
APC no longer provides a return label to recycle the RBC. This reduces the value of purchasing batteries from APC. Also, the newer APC UPS units do not reliably operate on standby generator power - they have no provision to operate with less than perfect frequency power. When the battery gets low, the APC UPS shuts down, and does NOT pass power.