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Quill Guarantees

The Quill guarantee

100% satisfaction is guaranteed with every order, every product and every delivery. If you're ever less than 100% satisfied when you do business with us, we will do whatever it takes to make it right. Simply e-mail us or call 800-789-1331 for assistance.

  • Return merchandise within 60 days for full credit, refund or replacement.
  • Furniture and vending machines* must be returned within 30 days.
  • Computers, peripherals and software must be returned within 30 days.
    • Software must be returned in the original, unopened packaging.
    • Defective software will be exchanged for the exact same title.
  • Laptop computers must be returned within 14 days*.

* Some restrictions/conditions may apply.

The Quill Brand® risk-free guarantee

Savings—Quill Brand® provides comparable quality to national brands for a lot less money! We work with our manufacturers to design high–quality products that do the exact same job as the supplies you're using now.

Satisfaction—Each and every Quill Brand® product is guaranteed for life. If you're not 100% satisfied with your Quill Brand® product, we'll replace the item with a national brand or refund your money.

Selection—With more than 3,200 Quill Brand® products available, we're sure to have a smart solution for every area of your office. See for yourself at Quill.com/quillbrand.

If you have any questions, please e-mail us or call 800-789-1331 for assistance.

The Quill Brand® Toner & Ink Guarantee

Quill Brand® Toner and Ink cartridges are guaranteed to meet the O.E.M. (Original Equipment Manufacturer) yield and performance standards. Quill imaging products are manufactured to the highest standards in materials and workmanship. If you are not completely satisfied, Quill will replace the product, refund your money or credit your account. Should a defect in our product necessitate a repair to your machine, Quill will reimburse you for the cost of repair (with proper documentation).

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