Shipping and Delivery
FAST Delivery! Most stock orders in by 6 p.m. ship the same day!
Quill ships fast to all 50 states and
any territory bearing a U.S. zip code. Special orders, custom-printed items
and factory-direct items take a little longer.
Need to find your order? Try UPS Order Tracking.
FREE delivery on most items!
You get free delivery from Quill on all orders over $45 anywhere in the contiguous
48 United States (except as noted at below). International orders are
defined as shipments addressed to countries OTHER THAN U.S. states or
territories.
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U.S. States
All 50 states including Alaska and Hawaii.
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American Territories
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In the South Pacific
Guam (GU)
American Samoa (AS)
Marshall Islands (MH)
Federated Micronesia (FM)
Northern Mariana Islands (MP)
Palau (PW)
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In the Caribbean
Puerto Rico (PR)
Virgin Islands (VI)*
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* The
British Virgin Islands is NOT a U.S. territory. We do not ship there. |
- Orders from outside a U.S. state or territory must include a stateside address
for shipping
- The customer is responsible for shipping the order from
the stateside address to its final destination.
- Accounts that bill outside
the United States will need to be assigned proper mail codes.
- Please
e-mail us or call 1-800-982-3400 for more information.
Shipping and handling charges apply when:
- Your order is shipped beyond the contiguous 48 states
- A product description states "shipping additional"
- The subtotal of your order is $45 or less; a flat rate of $7.95 will apply
- Delivery is expedited or special,
such as second-day air, overnight delivery, or inside delivery. In zones where next-day delivery isn't available,
you may request overnight priority for an extra charge
- Delivery is factory-direct
- If the subtotal of your order is less than $20, there's also a $2.50 processing
charge
Most orders are shipped via UPS.
- UPS automatically provides inside delivery
(the driver will bring the merchandise inside) on all items that don't
require additional shipping and handling charges
- For truck delivery on items that require extra shipping and handling charges, drivers will usually
only provide tailgate delivery (the driver will bring the merchandise
to the tailgate of the truck, but won't assist you in bringing the merchandise
inside)
- We can provide inside delivery for an additional charge. If you request this service, you'll receive more information about
these special deliveries and their charges before your order is shipped.
If your order requires extra shipping and handling charges, a Quill Representative
will call you to confirm the charges
Furniture Delivery
- Delivery time is the normal transit time
it takes a truck to deliver the goods
- Drivers of our truck-shipped items will bring your merchandise to the tailgate of their truck, but you'll have to carry
it the rest of the way
- We also offer specialized delivery services (below). These are designed for offices that are
not equipped to handle tailgate deliveries
- Furniture shipments are a lot bulkier and take longer to deliver than you are normally used to with us
Driver assisted inside delivery:
- Driver carries merchandise off the tailgate of the truck
and with your assistance to the ground floor of the building and up a maximum of 3 steps.
- An additional $25 charge per delivery will apply
Advanced delivery notice:
- The truck line will call you 24 hours before the merchandise is delivered.
For more information, it's easy to contact us. Choose one of three ways.
- E-mail us
- Call toll-free: 1-800-982-3400
- Fax us: 1-800-789-8955
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