Return Policy

If there's a problem with your order or you need to make a return, we will do whatever it takes to make it right. Simply use the Online Merchandise Return Wizard. We'll be happy to assist you.

• Unless otherwise noted below, merchandise must be returned within 90 days for full credit, refund or replacement.
  
  
• Machines and furniture must be returned in the original box.
  
  
• Technology and Electronic Items: Non-defective technology and electronics items such as, but not limited to, electronics, printers, copiers, multifunction/fax machines, peripherals, networking, computer hardware, cameras, scanners, PDAs, monitors, multimedia projectors, and video equipment must be returned within 30 days and meet the following conditions: All computer product returns will be inspected and must be 100% complete. Returns must contain all original packing materials (including box), UPC codes on the box, all product documentation, parts, and accessories. Defective products must be handled under each manufacturer's guidelines.
  
  
• Vending Equipment: The following policy covers non-defective vending equipment that includes, but is not limited to, bulk vending machines (gumball machines), electronic and mechanical snack machines, beverage machines, change machines and accessories. Defective products must be handled under each manufacturer's guidelines
   
  Items must be returned within 30 days and meet the following conditions:
   
  
  • The box must contain all original packing materials (where applicable), all product documentation as well as all parts and accessories with the UPC codes on the exterior.
  • All returns will be inspected and must be 100% complete.
  • All free items included with a specific product purchase must be returned as well to receive credit.
  
  
• Non-perishable free items included with a specific product purchase must be returned as well to receive credit.
  
  
• Software: Software must be returned in the original, unopened packaging within 30 days from receipt of product for a full credit, return or replacement unless noted by the manufacturer. Any defective software must be returned within 30 days and will be exchanged for the exact same software. Software licensing varies by manufacturer; call 1-800-789-1331 for details. Multiple licenses may not be returned beyond 30 days for any reason unless authorized by the manufacturer.
  
  
• Computers/Laptops: You must have all of your original packaging and documentation. All notebooks/laptops must be returned within 14 days of receipt of product for a full credit or refund. Defective products must be handled under the guidelines stated in the warranty and repair policy sheet included with the product. All returns will be inspected and must be 100% complete. Notebook/Laptop returns must contain all original packing materials (including box), UPC codes on the box, all product documentation, parts and accessories.