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In-Stock Guarantee
Our in-stock guarantee applies to select
paper, inkjet and laser toner cartridges showing the yellow-and-green
in-stock logo on Quill.com and in our catalogs. Because we
know how important it is to get you the supplies you need,
we will make product substitutions of equal or greater value
whenever possible at no additional cost to you
before determining that we are out of stock.
If a guaranteed item is not in stock in any one of Quill's 11 distribution centers and a substitution cannot be made, the item will be backordered and:
- Your invoice will be automatically adjusted by the free* item's purchase price, or
- Your account will be automatically credited with the free* item's purchase price.
* Limit of one free unit per customer per location per day.
To receive the invoice adjustment or account credit described above, you must agree to have the out-of-stock item backordered. Canceled orders will not be eligible.
Exact amount credited will be determined by the item’s purchase price, and will equal the unit price you would have originally paid. Credited amount will be limited to one unit of the amount originally ordered (i.e.: if 5 cases of paper are ordered, credit will equal one case...if 5 reams of paper are ordered, credit will equal one ream).
In-stock guarantee excludes items discontinued or otherwise affected by manufacturer availability, labor strikes or weather-related situations. Guarantee covers product availability only and does not apply to delivery. Quill reserves the right to discontinue this in-stock guarantee offer at any time, for any reason.
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