Quill sent exactly what I ordered; however, I ordered the wrong thing. When I emailed about a return, I was told to keep the wrench and pass it along to help someone else who might need it. I was never charged one cent! We did, indeed, give the wrench to our son who works with Native American youth, and he will pass it along from there. I think Quill's generosity and thoughtfulness should be brought to the attention of anyone contemplating doing business with Quill. The folks who order from them already know! What a professional caring group of people -- THANKS!