A customer who has purchased the reviewed product.
The right tool for the job.
I had been searching for a highlighter that would scan and re-print like some older Sanford pens from years past. Staples, here in Traverse City, made three attempts to locate the proper style and color and turned up this one. The first two attempts were promptly and cheerfully accepted for refund/credit to get it right. They did get it right. I have been supplying my small home-based business from Staples for a year and will continue to do so in the future. This includes note pads, ink cartridges for two printers and the papers they use, both 8.5x11 and 11x17. I have slways found what I need when I need it. They have earned my business and my trust.