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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

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Item #: 901-1154943BAK
  Model #: 9780071809931
Brand: McGraw-Hill
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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customers Business
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Description
The Customer Service Solution by Sriram Dasu, Richard Chase - Provides information on implicit-versus-explicit outcomes The Customer Service Solution by Sriram Dasu, Richard Chase is a guide on how consumers perceive services. It includes implicit-versus-explicit outcomes, intelligent processes and building customer trust.
  • Author Name: Sriram Dasu, Richard Chase
  • No of Pages: 288 Pages
  • Publisher: McGraw-Hill
  • Publishing Date: June 26, 2013
  • Language: English
  • ISBN -10: 0071809937
  • ISBN -13: 978-0071809931
  • Edition: 1
Specifications
Brand : Mcgraw-Hill
Weight : 1.04 lbs. per Each
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