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      Country
          Country

          Find a Location

          Quill.com has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforQuill.com

            Office Supplies
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.38/5stars

            Average of 80 Customer Reviews

            Customer Complaints

            84 complaints closed in last 3 years

            22 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/1/2004

            Years in Business: 67

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Quill.com is an online retailer of office supplies. Quill offers  Ink & Toner, Paper, Face Masks, Office Supplies, Coffee & Breakroom Supplies, Writing Instruments, Furniture, Computers & Accessories, Electronics, Printers & Scanners, Healthcare & Safety, Shipping, Packing & Mailing Supplies, Custom Print & Promotional Products, Tools & MRO Supplies, and Teaching & School Supplies

            Business Details

            This is a multi-location business.

            Find a Location

            Quill.com has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              1/1/1972
              Years in Business:
              67
              Business Started:
              6/1/1956
              Business Started Locally:
              6/1/1956
              Business Incorporated:
              7/27/1983
              Accredited Since:
              10/1/2004
              Type of Entity:
              Corporation
              Alternate Business Name
              • Quill Corporation
              Business Management
              • Mr. Robert Brinati, Director of Customer Relations
              Contact Information

              Principal

              • Mr. Robert Brinati, Director of Customer Relations

              Customer Contact

              • Mr. Robert Brinati, Director of Customer Relations
              Additional Contact Information

              Fax Numbers

              • (800) 789-8955
                Other Fax

              Customer Complaints

              84 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/11/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I am a warehouse manager for a shipping company and cannot get my issue resolved. I have emailed Quill multiple times and made calls to no avail. Years ago, Quill came, in person, to the business I manage to help set up a business account. We use a high quantity of ink and paper for our daily shipping needs so utilizing our account and the deals ********************** offers is very beneficial. We were at one point labeled as a "reseller" and our orders were stopped and our account disabled. This came with no warning whatsoever and caused delays in our production. After extensive emails and calls, this was finally resolved as they had no proof and their accusation was false. This was a frustrating experience and now I am having the a same issue again. Quill has labeled our account as a "reseller" and has removed the rewards option for our account. We spend a good amount of money monthly with our purchases and gift our team with the rewards we rightfully earn. I have been using Quill for years, but it is preposterous that this happened without any warning or company out reach, and I am considering to discontinue business with them. It has been about two months of emails that never get directly answered and no return calls to resolve this issue.
              Read More

              Customer Reviews

              80 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brett B

              02/27/2024

              Prices are very high in comparison with other vendors. If you have a Quill+ membership, they make it very difficult to cancel it. You can't just cancel the renewal by logging in your account. You have to have multiple interactions via email or chat, or call in and hear sales pitches. This is a violation of ARL law in **********. If you offer online renewal (which you do), you have to offer an opportunity to cancel exclusively online. The *** is working currently to implement this federally. Despite that, it's is just bad business practice.

              Local BBB

              BBB of Chicago & Northern Illinois

              BBB Reports On

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