Jessica Bitterman

Jessica Bitterman

Medical Market Manager

She attended Illinois Wesleyan University where she studied English Writing with a minor in History. During her tenure with Quill.com, she has managed several marketing programs, including the telemarketing, field sales and sales teams. An avid runner and hiker, she plans to level up and has started training for a triathlon—even though she doesn’t know how to swim.

Articles By Jessica Bitterman

210 articles
Don’t let the economy get you down

Don’t let the economy get you down

Is the financial downturn affecting your practice? Does it seem like you're seeing fewer patients? Though you can't change the economy, there are things you can do to strengthen patient relationships and increase loyalty, referrals and revenue! Make the most…
Surprise and delight your patients

Surprise and delight your patients

Let's start by assuming that your practice provides high-quality clinical care to each and every patient who comes through the door. Let's further assume that your staff is well trained to offer excellent service on a consistent basis. And let's…
Team building activities

Team building activities

Before coming to Medical Arts Press, I managed a team of seven people in a high-paced environment. We were face to face with customers ten hours a day, and were dependent on each other to keep the branch running smoothly.…
Host a summer staff retreat

Host a summer staff retreat

As a practice leader, you might think of setting business goals, strategizing and working to energize your team as activities best done at the very end or very beginning of a year. But there is never a bad time to…
Cross-training: why and how

Cross-training: why and how

Cross-training so that staff are able to perform job functions outside of their usual area simplifies vacation scheduling, helps reduce chaos when someone calls in sick or has a family emergency, and can be a real lifesaver when an employee…
When your staff squabbles

When your staff squabbles

Busy people working together in tight quarters will, inevitably, get into the occasional tiff or argument. Power struggles, turf battles, generational differences, assigning blame, and personality clashes are not uncommon in medical offices. Left unchecked, however, these problems result in…
Patient gowns: paper or cloth?

Patient gowns: paper or cloth?

When it comes to patient gowns, it's pretty easy to argue either side of the "paper or cloth" question. Disposable gowns may be more convenient, but cloth is soft and cozy. Which is better for the environment? Do doctors and…
Coupons and your practice

Coupons and your practice

Who isn't looking to save a buck these days? We all are. And, if you haven't integrated coupons into your marketing plan, now is the time to do it. In this economy, patients are likely to skip the extra services…
How to reduce claim denials

How to reduce claim denials

Claim denials interrupt practice cash flow, take up valuable staff time and cause frustration for patients. Because this is such a common problem in practices, we reached out to an expert, Sarah J. Holt, PhD, FACMPE, to find out how…
Run your practice like a business

Run your practice like a business

Experienced healthcare managers and administrators understand that a medical practice is a business. They pay attention to staffing, scheduling, overhead, and accounts receivables, and they're diligent about getting the best deals on supplies and equipment. But given the day-to-day hubbub…
Everyday stress reduction

Everyday stress reduction

Your job is demanding. There are never enough hours in the day. Everyone wants your attention. You're pulled in too many directions. Things on your desk, in your purse, and on your person keep ringing and beeping. Welcome to life…
Staff meetings

Staff meetings

Staff meetings are important to any practice. It's your time to get the staff together to discuss new changes or important matters within the practice. But let's face it — while these meetings are necessary, they can often be mind-numbing…
Career burnout: turn it around now

Career burnout: turn it around now

Everyone has moments when they say to themselves, "I can't do this job anymore." Maybe the workload has become crushing, or perhaps boredom has set in. A demanding boss, irritating co-workers, lack of recognition, or technology overload can make you…
Is it time to recruit?

Is it time to recruit?

You've noticed an uptick in patient complaints about how long it takes to get on the appointment schedule. Staff members are frustrated because they're on the receiving end of those complaints. Doctors are exhausted due to longer hours and fewer…