Author name: Krista Wolfe

Even practices that are financially sound and stick to a written budget occasionally find themselves experiencing a temporary shortage of cash. This could be due to a large emergency expense that was incurred, a provider being unexpectedly out of the office for several weeks due to illness, or simply because – for whatever reason – […]

In the world of practice promotion and marketing, one well-known tenet is that it costs much less to keep an existing patient than it does to attract a new one. For any practice – medical, dental, chiropractic, veterinarian, you name it – to be financially viable, developing and maintaining patient loyalty is essential. Patients come

You’re not running a charity and you’re not a bank. But from time to time, you may find that it’s not only necessary, but also in the best interest of your practice to show compassion by offering free or reduced-cost care, extending payment terms, or putting patients in touch with agencies that can help them

Hurricane Sandy on the East Coast last fall. A series of deadly tornados in Oklahoma this spring. Massive wild fires all over the West last summer and again this year. When natural disasters are in the news our hearts break when we see the devastation and hear about people being injured and killed and losing

Think back to the last time you received service so good that it took you completely by surprise. Maybe it was in a restaurant where the waiter seemed to have a sixth sense about when to approach your table and when to hover in the background while anticipating your needs. Or perhaps it was while

Fed up with declining reimbursement from third-party payers, getting the runaround when you follow up on unpaid claims, and the overhead associated with billing and collections? Who isn’t? The hassle factor involved with being a participating provider for insurance companies and Medicare is driving doctors across the country to convert their business model to concierge