Newsweek conducted an independent survey of more than 20,000 U.S. consumers to recognize the Best Customer Service Companies of 2020.
Quill.com Recognized as one of America’s Best Customer Service Companies by Newsweek Read More »
Visiting the doctor’s office can be stressful for young patients. Even when they aren’t worried, children can find waiting for their appointment interminably boring. Starting the visit anxious and cranky can make things more difficult for everyone. We’ve put together a list of the best ways you can make visiting your practice a positive experience
The best toys for your waiting and exam rooms Read More »
When you’re setting out on a new business venture, there’s so much to think about. All the big-picture stuff can be pretty consuming, but it’s the small day-to-day details that will really make a difference. So, you’ve got the business plan, the funding and an empty office. What comes next is stocking the office with
Office supplies checklist for new small businesses Read More »
You’ve noticed an uptick in patient complaints about how long it takes to get on the appointment schedule. Staff members are frustrated because they’re on the receiving end of those complaints. Doctors are exhausted due to longer hours and fewer days off, and some are teetering on the edge of burnout. If this sounds like
Is it time to recruit? Read More »
The snow may still be melting (or falling) in some parts of the country, but the calendar says spring is here. Don’t let these precious weeks and months before the dog days of summer arrive slip by without taking time to enjoy each moment. Work is important, but all work and no play – well,
How to focus on a work-life balance Read More »
Whether your practice employs five people or fifty, regular staff meetings should be held as a venue for sharing information, solving problems and keeping everyone on the same page. Hosting meetings either weekly, bi-monthly or monthly (depending on the size and complexity of your office) is a good investment of time, but staff members are
No more boring staff meetings Read More »
When we hear patient complaints about long wait times to see their doctors, and we usually envision them sitting in the reception area, thumbing through magazines, repeatedly checking their watches, and looking hopefully toward the door to the back office area each time it opens hoping that it might be their turn. Solving wait time
How to reduce exam room turnover time Read More »
Has your office jumped on the social media bandwagon yet? Does your practice have a presence on Facebook, and does each member of the team have a profile on LinkedIn? Are you tweeting regularly? If you’re shaking your head and thinking, “Yeah, right, like we have time for that,” we hope this post will illuminate
Benefits of using social media in your practice Read More »
Whether you’re looking for a new employee because someone has given notice that they’re leaving or because practice volume has increased enough to warrant a new staff member, it’s important to approach hiring strategically so that you end up with the best person for the job. The first step in hiring an employee who will
How to hire for the long term Read More »
So, let’s say you’ve already trimmed your overhead in every imaginable way. You’ve studied productivity, and your doctors are seeing as many patients as they can without compromising quality of care. You are so on top of billing and collections that you can recite current accounts receivable statistics on command. What else could you possibly
How to improve practice profitability with new services Read More »