Each month, you either pay rent or make a lease or mortgage payment for your office space, no matter how many patients you see during that month. Hefty malpractice insurance premiums must be paid whether you see 15 patients a day or 20. And while you can modify your staffing levels based on practice volume, […]
Doctors appointment: improve profitability by reducing no‑shows Read More »
You probably write off thousands – if not tens of thousands – of dollars each year for contractual adjustments. You have little control over that. What you can control, however, is how much you write off for bad debts. Improve collections and reduce bad debt write-offs using these five ideas. Accept credit cards. Make it
Five ways to reduce debt Read More »
Medical doctors, dentists, chiropractors, veterinarians and other healthcare providers may not think of themselves as “networkers” in the usual business sense, but there really is quite a lot of networking that goes on related to providing patient care, mainly in the form of referrals. Generalists refer to specialists, both refer to hospitals and free-sending lab
Taking stock of your referral practices Read More »
If you’ve worked in healthcare for any length of time at all, you’ve no doubt heard many tips and tricks for dealing with “difficult” patients – listen carefully, acknowledge the person’s frustration, speak in a calm voice, work to solve the problem, apologize when appropriate, and so on. Much of this is old fashioned common
Difficult patients: why resilience is a factor Read More »
Having a fit and healthy staff is good news for them-and it’s good for business too. Employees who are in the best physical condition they can be tend to take fewer sick days, have more energy, and set a good example for one another and for patients. Would your team benefit from some in-office motivation
How to launch a staff wellness program Read More »
You may not think about practice safety on a daily basis, given everything else that you have to do to keep the office working smoothly. But on the day that a patient trips and falls in your waiting room, an employee gets a needle stick, or you find evidence that someone has tried to break
How safe is your practice? Read More »
Remaining profitable in healthcare today requires keeping overhead down, which means caring for patients and getting work done using as few people as possible. That, in turn, requires every staff person in the office to function as efficiently as possible. How are you doing in your practice in terms of efficiency? Here are a few
Increase productivity: practical ideas for improving efficiency in your office Read More »
Even practices that have the very best training, policies, procedures, systems, and standards in place occasionally slip into bad habits that negatively impact patient satisfaction, quality of care, and the bottom line. Here are three to avoid. Putting practice needs ahead of patient needs Busy practices are especially at risk for this one. Over time,
How to avoid slipping into bad practice habits Read More »
Imagine breezing through every day at the office engaging only with patients who are respectful, pleasant, appreciative and who never complain. They’re so happy to be in your office and you’re so pleased to see them that your job is a joy and you go home each afternoon feeling satisfied and energized. If only, right?
How to handle the merely annoying to the potentially dangerous patients Read More »
Perhaps it’s because we’ve been conditioned by the media to talk about bad news more than we talk about good news, but it’s common knowledge that patients who receive poor service in a medical practice are far more likely to convey that fact to friends and family than are patients who receive good service. You
Customer service lessons from the field Read More »