The pace of change when it comes to technology available for healthcare professionals is enough to make your head spin, but unless all of your providers are planning to retire within the next few years, keeping up with technology is essential for practice success. Electronic medical records. By now, many practices-even the smallest ones-have jumped […]
New technology: what’s worth checking out Read More »
How up-to-date are the contracts in your practice? Where are they located? Do you know how many signed agreements you have, perhaps hidden in the dark recesses of multiple file cabinets? Contract management is a task that, while far from glamorous, is critical to practice success. Outdated, lapsed, or unintentionally automatically renewed agreements can cost
Contract management: control your contracts to boost the bottom line Read More »
It’s tempting to start this post with paean to coffee, glorious coffee, but the chances are I’d be preaching to the choir. Coffee is the lifeblood of millions of businesses around the world, and consequently the coffee machine is often the center of office life. No breakroom — no matter how beautifully designed — is
How to clean your office’s Keurig® coffee maker Read More »
Even if you’re in a specialty that doesn’t typically treat patients with flu symptoms, you’ll no doubt have a stream of people in and out of your office over the next several months who are sneezing, coughing, and otherwise sharing their germs. Your staff members are on the front line during flu season and, as
How to keep your staff healthy during flu season Read More »
Medical malpractice suits are filed every day, all around the country, by patients who were either harmed while receiving medical care, or who feel that they were. Most physicians, over the course of a career, will be named in at least one lawsuit, the vast majority of which are dismissed or settled out of court.
Medical malpractice suits: ways to reduce your risk of a lawsuit Read More »
It’s long been known that job satisfaction is based on much more than money. Doing meaningful work, feeling appreciated and respected, and having a reasonable degree of control within the office environment trumps money for most people. You can attract and keep the best staff in town by creating and maintaining a culture within your
Retention strategies: how to attract and retain the best staff Read More »
Every dollar that you don’t spend on overhead drops directly to the bottom line of your financials at the end of each month. Some expenses – rent and malpractice insurance, for example – are more or less fixed. It’s your variable expenses that, when scrutinized and managed, can make a difference in profitability. Consider the
Overhead creep: keeping variable expenses under control Read More »
Most offices have a policy of collecting co-pays and charges not covered by insurance at the time patients are seen. Having a policy is good; enforcing it successfully is even better. Here are a few reminders about how to collect at the time of service. Make the expectation clear. Patients should be aware of your
Collecting at the time of service Read More »
Being an administrative assistant is a great position to be in at any company. You’ve got an inside track with the C-suite that many other positions don’t offer, and you have the ability to make that work in your favor. This short list is by no means exhaustive, but it’s a great place to find
5 top career tips for administrative assistants Read More »
It was only a couple of decades ago that most healthcare practitioners didn’t think of themselves as being in business, much less in competition with other doctors to win patients and keep their schedules full. Times have changed. Practice promotion is now considered not only acceptable, but also necessary, and an important aspect of marketing
How to keep an eye on your competition Read More »