The largest expenses in a medical practice – typically payroll, rent and malpractice insurance – are relatively fixed. You can save a bit on utilities by being energy conscious and cut cash outflow to a degree for certain services with sharp negotiation, but there is only so much you can do to reduce those expenses. […]
How to reduce supply costs Read More »
In a recent post on practice branding, we touched on the topic of office décor. Let’s delve a little deeper here, because appearance and first impressions really do matter. A clean, tastefully decorated office is inviting for patients, and a work space that is pleasing and efficient can help keep staff satisfaction levels high. You
Aesthetics matter: is it time for a makeover? Read More »
If you’re old enough – say, 50ish or beyond – you probably remember a time when women who had breast cancer were very “hush hush” about their illness and treatment. People would whisper about this friend or that family member having cancer, but speaking about it openly simply wasn’t done. Thank goodness those days have
Breast Cancer Awareness Month Read More »
We’re fast approaching the end of the third quarter of the year and you know what that means: the holidays are almost here. If you’re thinking, “Wait, it’s only September,” consider how quickly summer just went by. If you plan to stay in touch with patients with a holiday greeting this season, now’s the time
Holiday season: here before you know it! Read More »
In a medical office no matter how busy your day is, keeping the environment clean is essential for both patient and staff safety. Exam rooms especially must shine. Patients waiting alone for the doctor have little to do but look around, so you want to make sure they are pleased – not taken back –
Cleanliness counts Read More »
A few months ago we conducted a fun survey to find out a little more about our customers’ habits – supplies they use, what they can’t live without, what they like to snack on, and so forth. See how these results compare with how your office operates. Note that the numbers don’t necessarily add up
Survey results: paper clips rule! Read More »
The holiday season is fast approaching which means an opportunity to gently remind patients that you are available to meet their healthcare needs. A card or giveaway item is a nice way to say “thanks for being our patient.” What you don’t want is for your message to get lost in the busyness and information
Stay in touch with patients this holiday season Read More »
Many companies now include a Flexible Spending Account option (FSA) in their employee benefits packages. These accounts allow individuals to set aside pre-tax dollars that they can use throughout the year for medical expenses not covered by their insurance plans such as deductibles, co-pays, vision and dental care, prescription drugs and so forth. Unlike Health
Reminding patients to use year-end benefits Read More »
The obesity epidemic that has been building for the last several decades doesn’t appear to be going away anytime soon. A report published last month by the Centers for Disease Control and Prevention revealed that more than one-third of adults in the U.S. are obese. Being sensitive to the needs of overweight and obese individuals
How to accommodat larger patients in your practice Read More »
It’s almost impossible to imagine conducting business today without having access to e-mail. It only takes a computer glitch or brief power outage to be reminded how dependent we’ve all become on the Internet, and e-mail specifically. And yet, healthcare providers have been slow to jump on the bandwagon when it comes to communicating with
Using e-mail to communicate with patients Read More »