Quill.com Quill+ Loyalty Program Terms and Conditions

These terms and conditions (the “Terms”) govern the Quill.com^® Quill+™ Loyalty Program (the “Program”), including Silver, Sapphire, Gold and Platinum, plus other levels of membership that Quill may introduce from time to time. Quill is located at 100 Schelter Road in Lincolnshire, Illinois, and Quill customer service can be reached at 800.789.1412 or QuillPLUS@Quill.com. These Terms are between you and Quill.com^® and govern our respective rights and obligations. If you sign up for a Program membership, you accept these terms, conditions, limitations, and requirements. Please note that your use of the Quill.com^® website and your Program membership are also governed by the Quill.com^® Terms and Conditions and Privacy Policy and other terms, conditions, limitations, and requirements on the Quill.com website.

Eligibility

The Program is available by invitation only to: Quill.com^® customers (other than education customers or customers who make purchases from Quill.com^® pursuant to a written contract between the parties) who are 18 years of age or older:

Whose accounts are in good standing (existing customers);
Who create a login and account on Quill.com^®; and
Who have a valid U.S. mailing and email address.
Eligible customers who participate in the Program are referred to as “Members”.

Other Limitations

We reserve the right to accept or refuse membership in our discretion.
We may send you email, and other communications related to Quill+™ membership.
You may not transfer or assign your Quill.com^® membership or any benefits, including promotion codes for Quill.com^® memberships or benefits, except as allowed in these terms.
Quill+™ members are not permitted to purchase products for the purpose of resale, rental, or to ship to their customers or potential customers using Quill+™ benefits.
Some Quill.com^® benefits may require certain purchase thresholds, have quantity or shipping address limitations, or require members to meet specified criteria to access them.
From time to time, Quill.com^® may choose in its sole discretion to add or remove Quill+™ membership benefits.

Membership Fees

Membership in the Program is available for a one-year period (each, an “Annual Membership Period”) for an annual membership fee (“Annual Membership Fee”) that is set according to your level of membership: Silver, Sapphire, Gold or Platinum Membership by program. During each Annual Membership Period, Members receive the benefits listed for their level of membership at Silver, Sapphire, Gold or Platinum.

Annual Membership Fee must be paid in advance. Your membership will be automatically renewed for one-year periods, and we will send you a reminder notice via email at least 30 days before your auto-renew date. UNLESS YOU NOTIFY US BEFORE YOUR AUTO-RENEW DATE THAT YOU WANT TO CANCEL OR DO NOT WANT TO AUTO-RENEW, YOUR MEMBERSHIP WILL AUTOMATICALLY CONTINUE FOR ONE YEAR (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY LAW) AND YOU AUTHORIZE QUILL.COM^® TO COLLECT THE MEMBERSHIP FEE (AND ANY TAXES) USING YOUR CREDIT CARD OR BILLING ACCOUNT ON RECORD. MEMBERSHIP FEES ARE NOT VALID TOWARDS THE USE OF MINIMUM SPEND SPECIAL OFFERS AND PROMOTIONS ACROSS QUILL.COM.

Membership Benefits

Quill+™ Copy Paper

Members receive special Quill+™ Copy Paper pricing. Quill.com^® reserves the right to increase the Quill+™ Copy Paper price if paper prices charged to Quill.com^® by its suppliers due to factors including but not limited to manufacturers increases, logistics and transportation and delivery costs. Quill.com^® reserves the right to change the brand of the Quill Plus letter copy paper at any time.

Coupons

Quill provides members with monthly coupons.

Coupons are valid for a limited time only. Quill reserves the right to modify or cancel coupons at any time.
If you do not purchase the qualifying items added to your Cart when the coupon is in effect, the discount will not apply.
The coupon offer will not be valid until it is applied to the qualifying item.
The coupon may only be used on www.quill.com and in conjunction with the purchase of products shipped.
The promotion is limited to one coupon per customer per month.
If you return any of the items purchased with a coupon, the coupon discount or value may be subtracted from the return credit.
Applicable shipping and handling charges apply to all products.
Coupons require a minimum purchase. See Quill.com/addon for details.
Void where prohibited.
Quill has no obligation for payment of any tax in conjunction with the distribution or use of any coupon.
Consumer is required to pay any applicable sales tax related to the use of the coupon.

QPoints™

QPoints™ allow customers to accumulate points over multiple purchases and only expire if you have no purchase activity during a 6-month span. QPoints can be redeemed on select items and gifts or redeemed for credit on Quill.com.

QPoints are points earned through purchases on Quill.com and offer a variety of redemption options including on a selection of gifts, products, and the ability to convert points to QuillCASH (credit) which may be applied to purchases. Members can earn QPoints™ through QPoint coupons throughout the Annual Membership Period. Exclusive QPoint coupons are good for extra points with a minimum spend (ex: Earn 1,000 QPoints when you spend $99 coupon).

We reserve the right to end QPoint™ coupon offers at any time. For activities that involve completing orders, your QPoints™ will become available when the required order(s) is invoiced.

Redemption: QPoints can be redeemed on a selection of gifts or redeemed for QuillCASH rewards which may be applied to purchases. From the site, click on Redemption Center for a current list of reward items. Reward items will be provided on a first-come, first-serve basis. Once a reward item has been depleted, no more of the item will be given. Additional terms and conditions may apply and will be set forth on the site. Reward items will be provided “as is” with no warranty or guarantee, either express or implied by Quill.com^®. All reward item details are at Quill.com's^® sole discretion.

QPoint™ Expiration: Quill.com^® reserves the right to expire QPoints™ if you have no purchase-based earning activity during a 6-month span, except as prohibited by law. In addition, if you choose to deactivate your account, your QPoints™ expire as of the day your account closes. Quill.com^® may, at its discretion, send you a notification after five (5) months of inactivity to remind you that your QPoints™ will expire upon the 6th month of inactivity. However, it is your responsibility to monitor your account status.

Returns/Exchanges: Items purchased can be exchanged if in original condition within 30 days for a similar product for equal or less value as available following the standard online return process. If you prefer to return and not exchange the item purchased, your original payment type will be refunded, and Quill.com^® will remove any Point earnings related to the transaction from your Point balance. If you've already used all or a portion of those QPoints™, your QPoint™ balance could potentially go negative until you earn QPoints™ to make up the deficit.

Restrictions: You cannot transfer, substitute, or redeem rewards for cash or gift cards. Quill.com^® reserves the right to substitute a reward item of comparable or greater value, at its sole discretion. You are responsible for all federal, state, and local taxes as well as any other costs or expenses associated with a reward item not specified herein or on the site as being provided. Rewards are considered taxable income and are subject to local, state, and federal taxes. When the value of the reward items for which you have redeemed QPoints™ reaches $600 or more in a calendar year, a 1099 tax form will be generated and mailed to you for tax reporting purposes. Quill.com^® recommends that you keep all account statements sent to you when you redeem QPoints™ for reward items for your recordkeeping.

Free Shipping: Quill+ member receive free shipping—no order minimum required. Excludes some oversized items. Applies only to delivery addresses within the 48 contiguous U.S. states. We reserve the right, at our sole discretion, to revise this policy at any time.

Sitewide Price Match

Sapphire

If you find a lower price on the website of select competitors* prior to your purchase or within 7 days of your purchase, Quill will either lower the price (pre-purchase) or refund the difference in QuillCASH™ Rewards (post-purchase).

* Applies to lower, publicly available prices found on Staples.com, Amazon.com (shipped & sold by Amazon), Officedepot.com, Costco.com, Samsclub.com, Homedepot.com and Walmart.com (shipped & sold by Walmart) prior to or within 7 days of purchase. Delivered product only, not in-store price – comparisons must include freight and shipping costs. Not valid on gift cards, laptops, tablets and desktop computers, 3rd party marketplaces, bids, bid pricing, membership pricing, pallet and truckloads. You must be able to verify the competitor's price. Quill will either lower the price (pre purchase) or refund the difference in QuillCASH Rewards (post purchase). We reserve the right, at our sole discretion, to limit quantities purchased and not match prices from a competitor's special offer or limited time/limited quantity promotion. Limit 5 price matches per month.

There are two ways you can submit a Price Match request:

If you have found a lower price on a qualifying competitor's website, call 800.789.1412 to speak to a representative. If they can verify the lower price, they will lower the price for you.
If you have found a lower price on a qualifying competitor's website within 7 days of your Quill purchase, please fill out this submission form. If the price is verified, we will send you the difference in QuillCASH.

Platinum

If you find a lower price from select competitors*, we'll match it for you and work to lock it in for future purchases. Some prices may not be eligible to be locked in. In those instances, your rep will work with you to identify other savings opportunities in the supplies you frequently purchase. Please email us at usqcqsdadmin@quill.com to discuss savings solutions for your business.

* Applies to lower prices found on Staples.com, Amazon.com (shipped and sold by Amazon), Officedepot.com, Costco.com, Samsclub.com, WB Mason.com, School Specialty.com and Uline.com. Delivered product only, not in-store price – comparisons must include freight and shipping costs. Price Match excludes laptops, tablets and desktop computers, 3rd Party Marketplaces, bids, bid pricing, membership pricing, pallet and truckloads. You must be able to verify the competitor's price at the time of your call. We reserve the right, at our sole discretion, to limit quantities purchased and not match prices from a competitor's special offer or limited time/limited quantity promotion.

Priority Customer Service – Please direct all communications regarding the Program to:

Special Priority Phone Numbers

Sapphire, Silver, and Gold Members: 800.789.1412
Platinum Members: 877.413.0011
Customer Service Hours
Monday through Friday 7:00am to 9:00pm CST
Saturday: 7:30AM-4:00PM CST

Mailing address

Quill
100 Schelter Road
Lincolnshire, Illinois 60069

Members may return their orders back to Quill.com^® free of shipping charges, no matter how they generate the request. Standard Quill.com return policies apply.

Members receive special priority phone number and email address to contact Quill.com^® customer service.

QuillCASH™ Rewards can be redeemed at checkout on every product Quill.com^® sells. QuillCASH™ Rewards must be used within 45 days unless otherwise noted.

Membership Cancellation

Quill.com^® reserves the right to cancel the Program at any time for no reason. You may cancel your Program membership any time by calling or sending an email to Quill.com^®. Upon cancellation, Quill.com^® will refund a pro-rata portion of the prepaid enrollment fee corresponding to the unused Annual Membership Period, less the value of benefits you received while a Member, as determined by Quill.com^®.

Termination

Quill.com^® may terminate a member's participation in the Program for any reason without notice. If we do so, Quill.com^® will refund the prepaid enrollment fee on a pro-rata basis equal to the number of unused months remaining on your Annual Membership Period less the value of benefits you received while a Member, as determined by Quill.com^®. You are not permitted to purchase products for the purpose of resale, rental, or to ship to customers using your Membership benefits. Misuse of the Program, including failure to follow or any attempts to circumvent these Terms, or other unlawful or improper conduct as determined by Quill.com^® in its sole discretion, is strictly forbidden, and may result in cancellation of your membership without a refund of the Membership Fee. Quill.com^® also reserves the right to terminate a member's participation in the Program if that Member only purchases paper during its Annual Membership Period. Quill.com's^® failure to enforce strict compliance with these Terms will in no way constitute a waiver of any rights.

General

You will receive periodic emails about your membership in the Program. Benefits issued under the Sapphire, Silver, and Gold the Programs cannot be combined with any other coupon, benefit, or program. Sapphire, Silver, and Gold Program accounts are limited to one account per eligible customer; each email address and mailing address are also limited to one account; benefits are nontransferable and may only be redeemed by the Member. Platinum Program Members custom pricing, benefits and account structure may vary based on customer. Quill.com^® is not liable for unclaimed, expired, lost, or misdirected statements or other communications from Quill.com^® to the Member or the Member to Quill.com^®. Quill.com^® may in its discretion change these Terms and may notify you by posting updated Terms on its website or by email (including in each case via links), or by regular mail. If any change to these Terms is found invalid, void or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of the remaining terms. YOUR CONTINUED MEMBERSHIP AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR MEMBERSHIP. Quill.com^® reserves the right to accept or refuse membership at its discretion and its decision on any aspect of a Member's account, membership status, or any other aspect of the Program or a particular Member's participation, shall be final.

IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN QUILL.COM'S POLICIES AND SECURITY, QUILL.COM'S^® TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT OR OTHERWISE, WILL NOT EXCEED THE LAST ANNUAL MEMBERSHIP FEE PAID BY YOU. THIS LIMITATION WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR MEMBERSHIP IN THE PROGRAM