SECRET SERVICE REVEALED: Customer service tips from an "undercover" Mystery Patient!
Ms. Luallin is a 20+ year patient experience consultant. She is a regular speaker for Medical Associations, including MGMA, at both the national and state levels. She and her partner, Kevin Sullivan, developed a patient satisfaction survey system used by hundreds of practices nationwide. To help clients boost patient survey scores, increase patient compliance, and obtain Pay for Performance bonuses, she and her company work with practices to implement Service Quality Initiatives that improve the service performance of physicians and staff members. Physicians and administrators, upset with low patient satisfaction scores, turn to Ms. Luallin for help in identifying the doctor's limitations and recommendations for improvement. As a professional shadow coach, Ms. Luallin has helped hundreds of grateful doctors move from the bottom to the top quartile on their survey rankings. SullivanLuallin is also an AdminiServe partner for patient satisfaction surveys and customer service.
ÂDon't miss this unique opportunity to learn how to increase your practice's revenue by maximizing bonuses through better patient survey techniques and results.
Sponsored by Quill.com
Co-hosted by HealthCents, Inc.
