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Quill Guarantees

100% satisfaction is guaranteed with every order, every product and every delivery. If you're ever less than 100% satisfied when you do business with us, we will do whatever it takes to make it right. To request a return at any time, please click Start a Return or call us at 800-982-3400 with any questions.

  • Return merchandise within 60 days for full credit, refund or replacement.
  • Furniture and vending machines* must be returned within 30 days.
  • Computers, peripherals and software must be returned within 30 days.
    • Software must be returned in the original, unopened packaging.
    • Defective software will be exchanged for the exact same title.
  • Laptop computers must be returned within 14 days*.

* Some restrictions/conditions may apply.

The Quill Guaranteed Brands: Lifetime 100% Satisfaction Guarantee

If you're ever not 100% satisfied with a Quill Guaranteed Brand product, we'll replace the item or refund your money.*

To request a return at any time, please click Start a Return or call us at 800-982-3400 with any questions.

The Quill Guaranteed Brands are: Quill Brand, Brighton Professional, Medical Arts Press Brand, Java Roast and Snack Jar.

*Excludes customized products.

The Quill Brand® Toner & Ink Guarantee

Quill Brand® Toner and Ink cartridges are guaranteed to meet the O.E.M. (Original Equipment Manufacturer) yield and performance standards. Quill imaging products are manufactured to the highest standards in materials and workmanship. If you are not completely satisfied, Quill will replace the product, refund your money or credit your account.

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