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Privacy at Quill

Customer Personal Information Privacy Policy (Effective Date: January 1, 2014)
At your privacy is as important to us as it is to you. Our Customer Personal Information Privacy Policy defines how protects your privacy. This Privacy Policy describes:

Why we collect personal information
What personal information we collect and when it is collected
How your information is used and protected
When and with whom your information is shared
What to do if you feel your personal information has been compromised
For the disclosure required by the California Transparency in Supply Chains Act of 2010,

This Privacy Policy applies to all of the services and Websites offered by Quill Corporation, our subsidiaries, and affiliated companies. offers many different Websites for many different business purposes. As this Privacy Policy applies to all of our Websites, they are collectively referred to as Website throughout this policy. The Website is also governed by its Terms of Use. If any of the terms of this Privacy Policy directly conflict with the Terms of Use, the terms of this Privacy Policy will apply.

If you have any questions about this Privacy Policy, please feel free to contact us through our Website or write to us at:

Privacy and Compliance
Quill Corporation
100 Schelter Rd., Lincolnshire, IL 60069, USA

Information We Collect
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This Privacy Policy applies to Personal Information, which is information that collects from you as a customer that specifically identifies you as an indivfidual. This information is collected to provide you with the products and services you have requested as well as to provide a pleasant shopping experience now and to improve the shopping experience in the future.

While we limit the information we collect, we do collect Personal Information when you:

• Place an order from our catalogs or on our Website
• Create an account on our Website
• Return an item, make an exchange or submit a rebate
• Inquire about our products or services or contact customer service
• Request a catalog
• Sign up for email updates or other promotional materials
• Enter a contest or sweepstakes
• Are referred to us through a marketing promotion
• Participate in a marketing survey, promotion or event

In order to provide our full range of services, we may collect Personal Information including:

• Name
• Address
• Telephone number
• Fax number
• Email address
• Transaction information
• Credit card, debit card, or checking account information
• Company history (in conjunction with new account set up)

In order to provide you with a better shopping experience and to improve the quality of our services, we may combine the information you submit under your account with other information that we may receive from you, from third parties, or with other public demographic information. We maintain this information, along with a record of your purchases, in a restricted database.

Also, our Website is not directed at collecting Personal Information from children and we do not actively collect Personal Information from children under the age of 13.

How We Use the Information We Collect
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At, we always want to provide you with the easiest and best possible shopping experience from the time you begin looking for products and services through the delivery of your requested items. The information that we collect lets us meet this goal by allowing us to:

• Customize your shopping experience
• Confirm, process and track your orders
• Provide the products and services you request
• Contact you with questions or status updates regarding an order
• Deliver merchandise and services that you purchase online
• Respond to your customer service inquiries or requests
• Identify your product and service preferences
• Communicate great values and featured items to you
• Send you catalogs or promotional offers we believe will be of interest to you
• Send you email updates
• Improve our merchandise selection, Website, shopping experience and customer service
• Provide information concerning product recalls or products you have purchased
• Prevent or mitigate fraud and credit risk
• Administer billing and payment for your purchases
• Administer promotions, contests, sweepstakes and rewards programs
• Comply with applicable law, legal procedures, requirements, regulations and statutes does offer some of our services in connection with affiliated companies as well as other third parties. Third party websites may have different privacy practices than described in this Privacy Policy. We strongly encourage you to read the privacy policies associated with third party websites as this Privacy Policy applies only to the Website, services, and handling of Personal Information.

Personal Information that you provide to third party websites may be sent to in order to deliver the services you have requested. You can be assured that we will process Personal Information that we receive from these websites in accordance with this Privacy Policy.

Choices for Personal Information
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To further improve your shopping experience, partners with third party vendors to evaluate how the Website is used and to provide continuous improvement for our services. Like most websites, we use “cookies” for a variety of purposes to improve your visits to the Website. Cookies are pieces of information that a website transfers to the hard drive on your computer for record-keeping purposes. For example, we use cookies to understand which web pages are visited, how often they are visited, to remember you when you return to the Website, and to generally make the Website more user-friendly.

We also use third-party advertising companies to serve ads when you visit our Website and sites upon which we advertise. This third-party advertising technology uses information about your visits to this Website and the sites upon which we advertise to serve our ads to you. In the course of serving our advertisements to you, a unique third-party cookie may be placed or recognized on your browser. In addition, we may use web beacons, provided by third-party advertising companies, to help manage our online advertising. These web beacons enable us to recognize a browser’s cookie when a browser visits this site and to learn which banner ads bring users to our Website.

Most browsers are initially set up to accept cookies. You may decide to reset your browser to refuse all cookies or to notify you when a cookie is being sent. However, if you do decide to refuse all cookies please be aware that some Website features and services may be unavailable or may not function properly. Browser settings, including do not track signals and other mechanisms, will not affect data collection and not constitute an opt-out of advertising-related cookies, personalized third-party advertising, or promotional messages from; you must use the opt-out choices described herein in order to opt-out from such promotional messages.

To opt out of advertising-related cookies, follow the links for our partners below:


Choices for Receiving Promotional Material
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You may also decide to opt-out of receiving promotional mail and/or email from Simply notify us of this decision by one of these methods:

• Follow the unsubscribe link on any promotional email received from
• Send us an email
• Call us toll–free at 1–800–789–1331
• Fax us toll–free at 1-800-789-8955
• Write to us at

Quill Direct Marketing Services
100 Schelter Rd.
Lincolnshire, IL 60069

Please note that any opt-out request sent via postal mail may take at least sixty (60) days to become effective. You may still receive email or postal mail from other affiliated companies and third parties if they have received your email or postal address from sources other than or as a result of their own transactions or experiences with you. You will also continue to receive email or postal mail if you request to hear from us again at a later date.

Information Sharing
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In the normal course of business shares Personal Information with third parties. We do this in the following, limited circumstances:

• Personal Information is provided to our subsidiaries, affiliated companies or other third parties for the purpose of processing the information on our behalf. We require that these parties agree to process this information based on our instructions and requirements consistent with this Privacy Policy.
• We may disclose Personal Information as reasonably necessary to: (a) satisfy applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of, its customers or the public as required or permitted by law.
• We may disclose a customer's name, phone number, postal address and/or ordering information to carefully selected third parties for marketing purposes so that they may notify individuals of offers or services that may be of interest. We do not provide credit card or other financial information for marketing purposes.
• We may share with third parties certain pieces of aggregated, non-Personal Information, such as how many customers viewed a particular product or web page. Such information would not identify you individually.
• We may disclose and/or transfer Personal Information to a third party in connection with a merger, acquisition, or sale (including any transfers made as part of insolvency or bankruptcy proceedings) involving or its affiliated companies or as part of a corporate reorganization, stock or asset sale, or other change in corporate control.

Information Security
Back to top processes Personal Information for the purposes for which it was collected. The information is processed in accordance with this Privacy Policy, any additional privacy notices that may be associated with the service we are supplying, applicable law, or your authorization or consent. maintains reasonable and appropriate standards to safeguard your Personal Information. When you enter Personal Information that contains a Social Security Number, driver's license number, or credit or debit card number at the designated and secured sections of our Website, the information will be encrypted or encoded before it is sent over the Internet. Personal Information that we collect and maintain is subject to physical, administrative and technical controls that are consistent with recognized industry standards. processes Personal Information on our servers in the United States of America and in other countries. In some cases, we may process your Personal Information on a server outside your own country in accordance with this Privacy Policy and applicable law.

Data Integrity
Back to top takes reasonable steps to verify that the Personal Information we store and process is accurate, complete and current. We also depend on our customers to update or correct their online profiles and to contact us with changes in Personal Information whenever necessary by one of the following means:

• Send us an email
• Call us toll–free at 1–800–789–1331
• Fax us toll–free at 1–877–789–8955
• Write to us at

Quill Direct Marketing Services
100 Schelter Rd.
Lincolnshire, IL 60069

Unless otherwise required by law or for legitimate business purposes, we will make good faith efforts to correct or delete such data at your request when you notify us of an error or change in your Personal Information. To prevent unauthorized changes to someone’s Personal Information, we ask individual customers to positively identify themselves before processing such requests.

We reserve the right to charge a small fee to process any request to update, correct or delete Personal Information. We also may decline to process requests that require a disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes).

Policy Enforcement
Back to top regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or treatment of Personal Information to us through the Website or by writing to us at the email or postal mail address contained at the beginning of this document.

If we receive a written complaint, it is the policy of to contact the complaining customer regarding his or her concerns. We will investigate complaints promptly and diligently to address your concerns and resolve any dispute quickly.

We are also a member of BBBOnLine, the online division of the Better Business Bureau, which offers a privacy dispute resolution program for customers with online privacy complaints involving BBBOnLine privacy program participants. We will strive to resolve any customer service complaints regarding the transfer of Personal Information that cannot be resolved between and the customer promptly in accordance with BBBOnLine procedures.

What to do if you believe someone has improperly used your personal data
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If you believe that someone has improperly accessed or used your personally identifiable information supplied to or has made purchases at that you did not authorize, please contact us immediately

Here are some additional things that you can do to protect yourself from identity theft if you think that your Personal Information has been compromised:

• Review Your Account Statements – Carefully review your bank, credit card, and other account statements every month to ensure that all of your account activity is valid. Report any questionable charges promptly and in writing to the card or account issuer.
• Check Your Credit Report – Check your credit report periodically to ensure that all your information is correct. You can obtain a free credit report once per year by visiting or by calling 877-322-8228. Carefully reviewing your credit report can help you spot problems and address them quickly. If you have any questions about your credit report or notice any inaccuracies, contact the relevant consumer reporting agency promptly at the telephone number listed on the report.
• Fraud Alert – Consider placing a fraud alert on your credit file. The fraud alert requests that creditors contact you before opening any new accounts or increasing credit limits on your existing accounts. You can place a fraud alert on your credit file by contacting one of three consumer reporting agencies listed below. You need to contact only one of the three agencies; the one you contact is required by law to contact the other two. You will receive confirmation letters in the mail and then will be able to order a credit report from each of the three agencies, free of charge. The fraud alert will remain in your credit file for at least 90 days.

P.O. Box 740241
Atlanta, GA 30374
P.O. Box 9532
Allen, TX 75013
P.O. Box 6790
Fullerton, CA 92834

• Consult the Federal Trade Commission. For more guidance on steps you can take to protect your information, you also can contact the Federal Trade Commission at, or at 877-ID-THEFT (877-438-4338), or at the Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580.

EU/Swiss Safe Harbor Participation with Respect to European Affiliate Customer Data
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Quill Lincolnshire, Inc. (“Quill”) provides certain information technology and support services for affiliated companies established in the European Union and Switzerland (“European Affiliates”). In connection with those services, Quill may access and otherwise process in the United States individually identifiable information about the customers and other end users of its European Affiliates (“European Affiliate Data”). Quill acts exclusively as an agent/processor on behalf of its European Affiliates regarding the processing of such European Affiliate Customer Data, and adheres to the U.S.-EU Safe Harbor Privacy Framework and the U.S.-Swiss Safe Harbor Privacy Framework (collectively, “Safe Harbor”) solely as a data processor/agent for these purposes. For more information about Safe Harbor please refer to the US Department of Commerce website at // European end users may first wish to contact the relevant European Affiliate with questions regarding European Affiliate Customer Data shared with Quill, as this may be the most efficient means of addressing such access requests. European end users may also contact the Quill contact identified below with any questions. Any European end user who cannot resolve his or her issue directly with the European Affiliate or Quill can contact the local data protection authority for further information and assistance.

(For California Residents) Privacy Rights under California Civil Code Sections 1798.83-1798.84
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California Civil Code sections 1798.83-1798.84 give California residents the right to ask us for a notice describing the categories of Personal Information we share with affiliated companies or third parties for their direct marketing purposes. The notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it has been shared, along with their names and addresses. Please allow 30 days for a response. If you are a California resident and would like a copy of this notice, please submit a written request to the email or postal mail address contained at the beginning of this document.

Changes to this Privacy Policy
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Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice. Each version of this Privacy Policy will be identified by its effective date found at the top of this document.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through this Website or at the email or postal mail address contained at the beginning of this document.

Required Disclosures
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We require that suppliers which produce Quill Brand® product comply with our Supplier Code of Conduct.  For all other products, we strongly recommend that our suppliers comply with our Supplier Code of Conduct (or a similar code of its own), and we may terminate our relationship with that supplier if the supplier fails to do so.  We also require that our suppliers comply with applicable international (in the countries in which the parties are doing business) and U.S. laws and regulations and industry standards when selling us products.